Help & Support
EmberSeek: Room-by-Room Finder (“EmberSeek”)
My headphones or earbuds don't show up
EmberSeek can only hear devices that are switched on and broadcasting Bluetooth. Many earbuds only broadcast when they're out of the case or the case lid is open, and some stop broadcasting while they're connected to a phone. Try opening the case, or disconnecting the device in iOS Settings → Bluetooth, then scan again. Also check Settings → Nearby list → Show unnamed devices, because some devices don't broadcast a name.
How does Room Sweep work?
Pick the device, go to a place where it might be, choose the place's name and tap Sample. Hold still for 8 seconds while EmberSeek measures the signal, then repeat in other places. It ranks the places by their median signal. Start searching in the top place, then use the Hot/Cold Finder to close in. If two places are within a few dB of each other, sample them again.
What is Gear Check?
Gear Check listens for 10 seconds and ticks off the saved devices your iPhone can hear. Use it before leaving the gym, office or a hotel room. “Not heard” can also mean a device is switched off or inside a closed case.
Why calibrate a device?
Devices transmit at different strengths. Calibrating measures a saved device right next to your iPhone, so the hot/cold scale fits that device. You can reset it any time.
Can EmberSeek find a device that is off or out of battery?
No. A device that is switched off, out of battery or out of range sends no Bluetooth signal, so no app can detect it. Saved devices show when your iPhone last heard them, which can help you remember where they were.
How does the hot/cold meter work?
It shows the device's Bluetooth signal strength. A stronger signal usually means you're closer. Walls, bags and your body weaken the signal, so walk slowly, turn around and follow the trend rather than single jumps.
Why did a saved device appear as a new device?
Some devices change their Bluetooth identity regularly for privacy. When that happens, iOS reports them as a new device.
Does it scan in the background?
No. EmberSeek scans only while the app is open.
How do I restore my subscription?
Open EmberSeek → Settings → Restore Purchases, or tap Restore Purchases on the Pro screen. Use the same Apple Account you subscribed with.
How do I cancel?
On your iPhone open Settings → your name → Subscriptions → EmberSeek, then Cancel Subscription. You can also tap Manage Subscription in EmberSeek's Settings.